Vossloh’s products and services are subject to detailed technical specifications and standards that must be met. All the main production plants have quality management in accordance with ISO 9001 or a comparable national standard like the AAR’s M1003 standard in the USA. As of the reporting date, December 31, 2022, 96 percent (previous year: 97 percent) of the Vossloh workforce was employed at a unit bearing this certification. 94 percent of operating companies have been certified in this way.
The products and services generally undergo thorough testing that often lasts for years before they are applied to the tracks. This is performed on the company’s own test benches and in its own testing labora-tories, with test usage by the customers and as part of the complex approval process of certified testing organizations. All of Vossloh’s business units have their own Research and Development departments, which are staffed by highly specialized professionals.
Through the use of tailored instructions, briefings, consulting, training and seminars both before and after delivery, Vossloh ensures that its customers’ employees can handle the company’s products appropriately. Sales and Technology specialists are available to handle customer questions.
To minimize possible issues jeopardizing the safety of its products and services, Vossloh is very careful in its choice of suppliers. These are chosen by the individual operating units with their specific expertise. These subject potential suppliers to a comprehensive assessment before they are commissioned for the first time, based on a self-assessment by the supplier. A key aspect is a supplier’s unfailing ability to meet the quality standards stipulated by Vossloh. Product quality, service and delivery reliability are crucially important factors in this context. All of Vossloh’s partners are repeatedly assessed on the basis of fixed aspects, in particular concerning quality. Contracts are only awarded to companies on the list of approved suppliers. Vossloh suppliers must generally be able to guarantee at all times that their goods and services meet the applicable regulatory and statutory requirements.