Customized Modules QSE policy
Customized Modules’s long term success depends on our capacity to constantly improve the quality of our products and services, while carrying out the safety of our colleagues and protecting our work environment.
We offer our railway products and services worldwide while satisfying the demand of our customers. Whether it's performance, quality, reliability or respect of the environment, we meet the legal requirements in order to preserve our colleagues and the users’ health and safety.
Our skills, motivation and support for the working conditions performance process, as much for health as for safety, allow us to constantly grow and expand to new markets.
The Quality, the Environment and the Health and Safety at work Management Systems, as well as the awareness and on-site training, will allow us to legally satisfy these commitments by constantly improving our results.
It is essential that Customized Modules has a good knowledge of the users’ expectations which stands for the foundation of our QSE approach. It has become an issue that must be addressed and we often survey our clients in order to measure their satisfaction level and to improve the quality of our products and services.
Customized Modules’s commitment (customer satisfaction, environmental impact, safety, services offer)
We are carrying out the development of an integrated quality, safety and environmental management system. This quality management system introduced in 1995 refers to the most recent requirements of the French standard NF EN ISO 9001 (acknowledgment of the customers’ requirements and expectations ; internal or external process analysis in order to satisfy the client and its goals ; resources allocation ; supervision, measure and analysis of the results ; decision and planning of actions of improvement ; introduction of continuous improvement in order to increase the efficiency of the system).
The goal is to implement the best contractual commitments that govern our activity and the quality of service. Each of our sites undergo audits and certifications, which ensures good quality and progress.. They prove the conformity of our services and commit us in a QSE approach. This approach is officially approved by independent authorities in the respect of national and international requirements.
Being aware of the evolution of the customers’ expectations, in regard to sustainable development, we have introduced an environmental conformity at every level in our organization. We are contributing to a positive image of railway transportation, while assuring priorities and safety for our employees and our customers.
These quality approaches and the environmental certifications contribute to developing railway transportation and long-lasting improvement of the settings and life conditions. It has the virtue of formalizing and allows environmental consideration which translates the will of Customized Modules to assume the responsibility of its decisions and activities on society and on environment.
All these commitments taken in order to improve the quality of service, added to the development of our offers, contributed to an appreciable growth of the activity of our group.
The quality of our products and services presupposes a dedicated organization and a consequent investment in resources, in human means and in time which implies to mobilize and to federate all the protagonists on a culture of service.
Since 1995, Customized Modules has developed true managerial tools of ongoing quality management. Not only do we measure the customer’s satisfaction but we also internally invest in training to the quality of service.
Getting a certification, a quality label or winning a price, recognizes the quality of service in our staff. This dynamic is developed by the elaborate challenges in terms of internal quality and the progression of the results on several years, which encourages the group to continual exceed quality expectations.
Quality measurement and improvement
By capitalizing on our customers’ field experience, we are setting up procedures in order to improve the conception of the products and the quality of the services. However, as user expectations and environments evolve, Customized Modules is aware that nothing is never established in terms of quality.
That is why, quality is integrated in the beginning of the conception of the product or service and is continuously improved.
For every contract, we make a survey to measure the customer’s satisfaction. Answers are analyzed internally and a report is sent to the customer. Consequently to this report, the concerned departments carry on the necessary actions to improve the process.
Ongoing improvement is based on a factual data analysis concerning the Customized Modules customers’ satisfaction but also on the optimization of the industrial organization and of the Quality Management System efficiency.